Terms And Conditions


Welcome to the Lua skincare and therapeutic medicinal remedies website and online shop, where you can purchase our Skincare and therapeutic Products.


All prices listed on the site are displayed and charged in New Zealand dollars (NZD) exclusive  of goods and services tax.
Please check prices when ordering. If there is an error in the price shown for an item on this website we will inform you of this as soon as possible. We may cancel any orders placed for the item at the incorrect price, whether or not we have confirmed the order. If you have paid for the products before the order is cancelled, we will refund your payment. By placing an order you agree to pay the price for the products and any applicable delivery charge.
Our products may go out of stock or be unavailable. We reserve the right to withdraw or suspend from sale any products displayed on this website, either temporarily or permanently, at any time without notice to you. If products go out of stock or are otherwise unavailable after payment has been debited from your account, we will promptly notify you by email and either give you the option to wait until the product comes back into stock if it is going to be restocked, the option of a credit toward another purchase or to cancel the item from your order and refund your account in full for that item.


When you place an order via the website, this is deemed to be an offer by you to form a contract to purchase the products referred to in that order on these terms and conditions, at our price for those items at the time we process that order and our performance of any contract is expressly made conditional on your agreement to these terms unless otherwise specifically agreed in writing between you and us.
If you have purchased the product by Credit Card or Debit Visa, once that payment has processed we will send you an email confirming receipt of your order and confirm if the products are available and when they will be dispatched to you.
Each order that you place will, if accepted by us, be a separate and binding agreement between you and us with respect to the supply of the relevant products, in accordance with these terms and conditions.
We reserve the right to decline all or part of your order before the contract is formed for any reason whatsoever. If we do this we will notify you by email.
Please ensure that you enter all information carefully when placing an order. You warrant to us that all information provided by you in relation to each order is complete, true and accurate. You will have an opportunity to identify and correct any input errors you make until you press the ‘place order’ button.


Payment through online shop may only be made by the third party service Paypal. Paypal uses precautions to keep your information secure and accepts credit and debit cards, including Visa and MasterCard. Lua is not liable to you however for any failure of performance, system, connection failure, error in connection with your accessing any third party website or portal and using that third party’s services.
The internet can be an unstable, and sometimes insecure, marketplace. Except to the extent otherwise required by law (including, without limitation New Zealand Consumer Guarantees Act 1993), we are not liable to you, or any other person, for any losses caused as a result of unauthorised access to payment related information you provide us when placing an order, except where this is caused by our negligence.


We dispatch online shop orders to our customers as quickly as possible, customers in New Zealand can expect to receive your order within 2 – 7 working days of placing it. Overseas Customers can expect to receive their order 7-21 days of placing it. In the event that your order will be delayed we will advise you by email.
You acknowledge and agree that any times or dates given by us for delivery of the products are estimates only and we are not liable for any delay in delivery. Orders placed during a weekend or public holiday may be delivered outside of this timescale. We make every effort to dispatch our products on time, but, except to the extent required by law (including without limitation the New Zealand Consumer Guarantees Act 1993), we do not accept liability for a failure to deliver within the stated time or shortages, incorrect orders or damage to deliveries which are apparent on delivery unless you notify us in writing within 7 days’ of delivery.
If we are unable to deliver the products within 30 days beginning with the day after our acceptance of your order, you will be entitled to cancel the order and require any amounts paid to us in respect of that order to be refunded.
Where you place separate orders the products will be delivered separately and a separate delivery charge may apply to each order. Where you order more than one item in one order, all products for which your order is accepted at the same time will be dispatched together where practicable. However, in some cases products may be dispatched separately.
You acknowledge that risk in the products passes to you upon delivery of the products to your nominated delivery address in your order but title to the products passes to you on the date on which full payment has been received by us for all the products supplied to you.
Send any queries to info@lua.co.nz


Delivery charges will be estimated for you during the order process. We use Courier Post within New Zealand and New Zealand Post for international orders to send purchases from our online shop, and this is a non-signature service.


At present, we offer worldwide delivery.


If you have any problems with your purchase, please contact us by emailing info@lua.co.nz. We accept responsibility for breakages in transit within New Zealand but we need you to keep the damaged item so the courier company can see the damage. We offer an exchange or refund for damaged items through transit or if they have an inherent product defect, but we will need you to return the product in question to us so we can follow up with our suppliers. You must notify us by phone or email within 7 days on receipt of a damaged product, otherwise, we may not be able to guarantee exchange or replacement. We cannot accept the responsibility of the product once delivery has been made.


Your purchase of Products will be subject to certain laws, including, without limitation, the New Zealand Consumer Guarantees Act 1993. We acknowledge that our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993.


You agree not to use this website to:
undertake any purpose that is unlawful or not permitted by these terms and conditions;
interfere with the operation of this website via the use of viruses, programs or technology designed to disrupt or damage software or hardware, including damaging, disabling, overburdening or impairing this website or interfering with any other party’s use and enjoyment of this website;
employ a robot, spider or other process or device to harvest e-mail addresses or other information or to monitor activity on this website;
obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this website; or
impersonate another person or entity or to forge any e-mail communication or message.


You agree that your use of and reliance on information on this website is entirely at your own risk. You acknowledge that while we endeavour to ensure that the information we have provided on this website is accurate, we do not make any representation or warranty that the information we have provided is accurate or up-to-date.


From time to time, this website may include links to other websites. Those websites are not under our control. The links are provided for your convenience only. We do not endorse and are not responsible for the content, validity, accuracy or your use of, those websites. You should check the terms and conditions of use of those websites before you use them.
You may not create a link to this website from another website (other than to the homepage) without our prior written consent, which may be given or withheld at our sole discretion.


We may collect personal information from you (including name, phone number, email postal address) when you place an online order, contact us with a question or concern or participate in a promotion. This information is used only for statistical purposes and in regards to how we may enhance your experience. We will never give, lease, sell or otherwise disclose your personal information to any third parties except where required by law. You are entitled to ask us whether or not we hold personal information about you, have access to that information and request that such information be corrected if it is inaccurate.
When placing an order with us for the first time we will add your email address to our mailing list. Where you have the option to unsubscribe at any time.


We are the owners or licensed users (as applicable) of all intellectual property rights used on or in connection with this website, including (but not limited to) the copyright material, patents and trademarks used on this website.
No licence is granted to any person in respect of the intellectual property rights used on this website as a result of publication on this website. If you wish to use any intellectual property of a third party you will need to obtain the consent of that third party.
You agree and acknowledge that you will not adapt, reproduce, store, distribute, display, publish or create derivative works from any information on this website without our prior written permission.
Unless otherwise stated, you are permitted to access, view, copy, print (in limited quantities) or temporarily store textual material published by us on this website for your personal use only. Any copyright notice on that information must be retained on the copy.


We reserve the right, at our sole discretion and without any notice, to change, modify, add, or remove any portion of these terms and conditions at any time. Changes to these terms and conditions will be effective when the revised terms are posted on this website. The terms and conditions which apply at the time you place your order are the terms and conditions which will apply to your order.
Your use or continued use of this website after any changes to these terms and conditions are posted will be deemed acceptance of those changes. Please read these terms and conditions and our Privacy Policy every time you make a purchase to make sure that you continue to agree to their terms.


You agree to indemnify, and keep indemnified, us and our directors, officers and employees against any and all actions, claims, proceedings, losses, liabilities, damages, costs and expenses (including legal costs) suffered or incurred by any of those persons arising out of or in connection with your use of this website and any breach by you of these terms and conditions.


These terms and conditions, your use of this website, any information contained on it, and any dispute arising out of such use of this website are subject to the laws of New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to these terms and conditions, your use of this website and any dispute arising out of such use of this website.


If you have any comments or queries about our site, please contact us by email info@lua.co.nz.



This site is owned by Lua & Dom Limited. All formal notices should be sent to us Attn: lua & Dom Limited info@lua.co.nz